Proud to be a founding member of Couture Doll Shop


Last updated:October 17, 2023



THE Azone Source in North America

The Fine Print

For further information contact: Larraine

1.  Deposits are required to hold an item.  Customers are placed in order of receiving their depost, in case of shortages of the item.  You are welcome to order as many of an item as you like.  However, in case of allottment shortages, my policy is to give everyone on the list a doll, then go back to the orders of 2 or more and start filling orders again.

2.  Payment for items is due on the date stated in the Seller note to cuwtomer on the invoice..  This means that when the invoice appears in your mailbox it is due to be paid.  Not opening the email containing the invoice does not buy you more time.  Paypal informs me when you receive the invoice and if you have not opened it. If you are having a problem, please have the courtesy to email me and tell me what is happening and we can work something out. 

3. I reserve the right to refund your money and re-sell the item(s) you purchased, if I have been trying to contact you about the item(s) you ordered and not getting any response from you 2 days after issuing you a shipping invoice.

4.  The pandemic has caused several major problems with the supply chain and it is almost impossible to predict when items will be delivered to me from Azone.  The Index page of TASINA has all scheduled dates and updates on changes at the bottom of the page.  Please check there. 

5.  If I cannot fill your Pre-Order, your deposit will be returned.

5.  Deposits are non-refundable and non-transferable except for #3 above.  When you place a deposit on a doll it means that I have to pay for it in full.  Azone does not do refunds and once a doll is pre-ordered someone must pay for it.  So if you decide you don't want the doll, I use that deposit to put towards it and the rest comes out of my pocket.

7.  When placing a Pre-Order, the "Full Price" on the site is what that doll would cost at that point in time. 

8.  Shipping fees are paid by the buyer.  This is also approximate as the fees change in regard to the location of the buyer.

9. Price is claculated by an Excel program.  I offer items in Canadian Funds (CAD) and USA Funds (USD).

10.  I use Tracked Packet or Expedited shipping and all items must be declared for the actual value, because in Canada it is a Federal offense to make a false Customs declaration.

11.  I do not update the Full Price every day.  It is physically imporssible to do so.  I am in the process of trying to write a program that will do this for me. 

12.  All dolls must be insured for their value.

13.  You must contact me within a week of receiving the doll for a refund if the doll is defective. You cannot just request a refund if you just don't like the doll.

14.  I do not give partial refunds for problems that may or may not have occured during shipping. All items leave here in the condition described. I cannot be responsible for the Post Office's carelessness.  If the doll has been damaged in transit, you have one option. You may put in a claim to your Post Office. The doll left me in perfect condition or condition as stated. If the doll is not in that condition when it arrives, it is the Post Office's problem.

15.  Buyer is responsible for shipping costs to return the item.

16.  Due to problems with some customers not fulfilling their commitments to layaways, I will no longer be accepting layaways.

17.  You bought the item, it is your reposnsibility to pay for it.  "I forgot" is not a valid excuse.


A Note about the meaning of PRE-ORDER

It has also come to my attention that some buyers do not really understand what it means by "PRE-ORDER".  Pre-order means that you are ordering the doll before it is made.  The doll that will be made is put up for sale and you pay for it, this means you have put in an order for the doll to be made for you at Azone.  The pre-order time period is usually about 2 weeks, but can be shorter if the dolls sell out, so you will not receive your doll immediately.  After the pre-order time period closes, the doll goes into production to make only as many dolls as ordered.  This usually takes 2 weeks, but can take longer if the factory encounters any problems.  Once the doll is made, the dealer orders are filled, which means the doll is shipped from Japan to me, this usually takes 1 week.  When I receive the doll, I send you a Paypal invoice for the shipping and handling.  As soon as you respond and pay the S&H the doll is shipped to you which can take 7 to 14 days depending on your mail service.  All this means that depending when you order and how fast production is and how fast the mail service is you will receive your pre-order doll in 4 to 6 weeks.

Here is how my Pre-orders work.  Two days before the Azone reservation begins I put up the dolls available and sell until my alottment is filled.  At that point I have to put up Sold Out of my Alottment or Reservation reception ended signs. A day after the Official Azone reservation closes I check with Azone.  If  the doll(s) have not sold out, I can put them back on my site and sell them until they are sold out with Azone.  So if you are after that doll with the sold out of my alottment or Reservation reception ended sign, a RED X, then come back and check the site the next day or two.  Keep visiting until you see the buy button come up.  If they are sold out at Azone level you will see the Sold Out sign.

If the doll is an order it still takes up to two weeks turn around to receive the doll.  If the doll says "In House Stock", she is here with me and I can send her out immediately on receiving your order.


©2005 LAE